Terms & Conditions

PRICING & DESCRIPTIONS

The prices seen on this web site are current and correct. Postage is included on all orders over £45. For smaller orders postage will be added at the Basket. Reclaimable Value Added Tax (VAT) is not shown because we are not yet VAT registered due to only being a small company. The total price you will be charged will be displayed on your screen before you confirm the order and is dependent on where you live. This will be shown in Pounds Sterling and this is the total price you will pay. When ordering by phone you will be advised the total price you will be charged. We reserve the right to change prices without notice.
We have tried to ensure that the descriptions on this web site are correct, and comply with consumer protection from unfair trading regulations 2008. However, should any customer think that there is any misrepresentation whatsoever, will they please advise us so that the matter can be considered and if necessary amended on the web site

ORDERING IN THE UK & EEC COUNTRIES

VAT must be added to the goods and to the postage at the current UK rate should we become VAT Registered. Once your order is placed and accepted the contract is governed by English Law.

PAYMENT

Payment may be made by the methods shown on the Checkout Page.

Purchases will be made in pounds sterling. For overseas orders the exchange rates are determined by the banks or credit card providers which may make an additional processing charge for which you will be liable. You may have to pay import duty or other customs fees on entry to your country.

DELIVERY

Typically all orders in stock will be dispatched within 48 hours, if there are any problems in supplying the items ordered you will be notified straight away. You may contact us at any time regarding delivery and we will advise our best estimated delivery date for the outstanding items on your order. Please communicate with us via Email. We will not be liable for loss or damage through any delay in delivery. Some of our products may not be available for delivery outside the UK due to regulatory restrictions, or for practical reasons may have to be sent under special shipping arrangements at additional cost, if this is the case you will be notified straight away. Please note as a Social Enterprise some stock is delivered direct from our suppliers. They may have different Delivery Processes and if so these will be made available to you during the purchase process on a Manufacturer by Manufacture basis.

CANCELLATIONS

This paragraph applies to goods that have not been used and ordered by a private customer other than a business. Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order, apart from non stock items ordered specifically for you or personalised for you, made to measure for you or containers of liquids, CDs and DVDs which you have unsealed. Under the Regulations you may cancel your order up to seven working days after the day on which you receive the goods. You must advise us of the cancellation by letter, fax or e-mail giving your name and address, account number and order reference number; you will then receive a full refund within 30 days. We ask that the goods are returned to us within 14 days of receipt, the packaging may be opened but the goods should not be used and must be in resalable condition. All returned goods must be accompanied by a copy of the sales invoice. We do not refund your cost of returning the goods to us unless they are incorrect or faulty or as otherwise specified by the Distance Selling Regulations. Please note that as a Social Enterprise we are also governed by the Terms & Conditions of our Suppliers. You are advised to visit the Manufacturers additional clauses which can be found in our Information TAB on the main Menu.

CLOTHING RETURNS

Where clothing is found to be incorrect in size you may return it to be exchanged for another size. You are to pay for the cost of returning the item to us. We will then send the requested new size at our expense.

RETURNS/EXCHANGE POLICY

This paragraph applies to goods that have been used. All our products* are fully guaranteed for 12 months from the date of purchase. If any of our products develop a fault as a consequence of faulty workmanship or faulty materials within twelve months from the date of purchase, they may be returned to us with the original invoice, and a covering letter explaining the problem. On receipt of the returned goods, we will, at our discretion, replace or repair the item/s and return it/them to you. We do not refund your cost of returning the goods to us.

*EXCLUSIONS

Any competition goods are supplied for specialist use. Once used in competition they will be subject to extreme stress and not covered by our guarantee. With any of these products we stand by the manufacturers guarantees and these items will be returned to the manufacturer for there consideration. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against the Company and the Company shall, in turn, place importance upon this clause. In addition, parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use.

Distributors are guaranteed for a period of 12 months from invoice date, regardless of mileage. Claims of a fault after this period due to the vehicle only covering a few miles or the item being stored and not fitted will not be honoured.

LIABILITY

Save for liability which would be unlawful to exclude, our obligation to refund the purchase price or replace the product shall constitute the full extent of our liability in respect of any loss or damage sustained by the customer whether caused by a breach of contract or by misrepresentation.

IMAGES

All images are subject to copyright and used with kind permission of the photographer or supplier. Anybody wishing to use a image from this website must apply in writing to: Scottys Retro Workshop, Apple Pie Farm, Benenden Kent TN17 4EU

Any unauthorised use of images is strictly forbidden and will be dealt with accordingly.